Frequently Asked Questions
Shipping And Returns
Return Policy
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact Refund & Replacement. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
Cancel Order
Unless your order has already gone into production you can cancel it. Please contact Cancel as soon as possible if you need to cancel your order.
Shipping
Shipping is Free! Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped. Free shipping to Continental USA. Outside of Continental USA please contact us.
General Questions
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please contact us and specify Returns.
WHEN WILL I RECEIVE MY ORDER?
We do our best to ensure your order arrives in a timely manner. Most orders are usually produced in 3-4 days, arriving in 5-12 business days.
WHO TO CONTACT?
You can reach out at any time by email at Contact Us.